Last updated: August 2, 2026
At Unique Holiday House, we want you to be satisfied with your purchase. This Return and Refund Policy applies to purchases made directly through our online store.
Most eligible physical products may be returned within 30 days after the date of delivery.
You must contact us within the 30-day return period to request authorization. After your return is approved, the item must be shipped or delivered using the return method and by the deadline provided in our return instructions.
Certain products may have different return conditions because of their category, safety requirements, hygiene restrictions, customization, or other product-specific limitations. Any special return restriction will be disclosed on the applicable product page or before your purchase is completed. Applicable consumer law will take priority where it provides greater rights.
To qualify for a full refund, the returned product must generally:
An opened product may still qualify for a return when the product category permits it. However, products showing signs of excessive use, alteration, accidental damage, missing components, or damage that occurred after delivery may receive a reduced refund or may be ineligible for a refund, to the extent permitted by law.
To request a return, email:
Include the following information:
Please do not return an item until your return request has been approved.
Some orders may be shipped through different fulfillment partners or warehouses. Therefore, the correct return location may be different from the address printed on the package.
Do not send a return to the original shipping address, the sender address printed on the package, or our contact address unless we specifically instruct you to do so.
When your return is approved, we will provide the appropriate return instructions. Depending on the product and reason for return, these instructions may include a prepaid shipping label, a return QR code, a scheduled pickup, or another authorized return method.
Items returned without authorization, sent to an incorrect address, or returned using an unauthorized shipping method may not be accepted or refunded.
Keep your return receipt and tracking information until your refund has been completed.
We will cover the approved return shipping cost when:
When one of these circumstances is confirmed, we will provide an approved prepaid return method or another appropriate resolution. You may receive a replacement, full refund, or other remedy depending on product availability and applicable law.
Where applicable, a full refund for a seller-error return will include the product price and the basic original shipping charge. Additional charges for expedited or premium shipping may not be refundable unless required by law.
You are generally responsible for return shipping when the return is based on a personal preference, including when:
When we provide a prepaid return label for a change-of-mind return, the cost of that label may be deducted from your refund. Any applicable deduction will be disclosed before you complete the return.
Original shipping charges and expedited shipping charges are generally non-refundable for change-of-mind returns, except where required by law.
Large, heavy, or special-handling products may require scheduled pickup. Any customer-responsible pickup or shipping charge will be disclosed before the return is authorized.
We do not reimburse self-arranged shipping costs unless we approved the shipping method and expense in writing before the item was shipped.
Returns sent using cash on delivery or postage-due services will not be accepted.
Inspect your order promptly after delivery.
Contact us as soon as possible if:
Email uniqueholidayhouse@gmail.com with your order number and clear photographs of:
Please keep the product and all packaging until we provide further instructions. Do not discard, repair, alter, or return the product independently while the claim is being reviewed.
For certain damaged, defective, hazardous, low-value, or otherwise non-returnable products, we may issue a refund or replacement without requiring the product to be physically returned. Returnless refunds and replacements are determined individually and are not guaranteed.
Damage resulting from misuse, improper installation, unauthorized modification, ordinary wear and tear, or an accident occurring after delivery is not considered a shipping defect.
The following products may be non-returnable because of safety, legal, health, logistical, or product-integrity restrictions:
A product being discounted, on sale, or purchased using a promotional code does not automatically make it final sale. Discounted products remain subject to this policy unless they were clearly marked Final Sale before purchase.
Even when a product cannot be physically returned, contact us if it arrives damaged, defective, incomplete, or incorrect. It may still qualify for a refund, replacement, or another remedy.
Eligible damaged, defective, incomplete, or incorrect products may qualify for replacement, subject to availability.
For returns based on size, color, style, model, or personal preference, the fastest method is generally to return the original product and place a separate order for the replacement product.
We cannot guarantee that the same product, price, variation, or promotional offer will remain available when a replacement order is placed.
Returned products may be inspected to verify:
Where permitted by law, a refund may be reduced to account for:
Returns involving empty packages, switched products, altered serial numbers, counterfeit products, or other suspected return fraud may be denied.
We will notify you after your return has been received and inspected.
When a refund is approved, it will be issued to the original payment method. Refunds cannot normally be issued to a different card, bank account, or payment method.
Depending on the product and circumstances, a refund may be issued:
Refund timing is determined by the type and condition of the product and the reason for the return. A refund at the first carrier scan is not guaranteed.
Approved refunds are generally submitted within 10 business days after approval. Your bank, credit-card issuer, or payment provider may require additional processing time before the refund appears in your account.
If more than 15 business days have passed since we confirmed that your refund was approved, contact us at:
This section applies when mandatory European Union consumer-protection laws govern the transaction.
For eligible online purchases delivered to a consumer in the European Union, you may withdraw from the purchase within 14 days after the date of delivery, without providing a reason.
To exercise this right, you must notify us clearly at uniqueholidayhouse@gmail.com before the 14-day withdrawal period expires.
After notifying us, you must return the product without undue delay and no later than 14 days after your withdrawal notice.
You may inspect the product in the same manner that would reasonably be permitted in a physical retail store. You may be responsible for any diminished value caused by handling or use beyond what was reasonably necessary to determine the product’s nature, characteristics, and operation.
For a change-of-mind withdrawal, you are responsible for the direct cost of returning the product unless:
For products that cannot normally be returned through standard postal services, an estimated direct return cost will be disclosed before purchase where required by law.
An eligible EU withdrawal refund will include:
Additional costs resulting from your selection of expedited, premium, or non-standard delivery are not refundable unless required by law.
We may withhold the refund until we have received the returned product or you provide acceptable evidence that the product has been returned, whichever occurs first.
The EU right of withdrawal may not apply to certain products, including:
Nothing in this policy limits mandatory legal guarantees or other statutory rights relating to faulty, damaged, unsafe, misdescribed, or nonconforming products.
For returns, refunds, damaged products, replacements, or questions about this policy, contact:
Unique Holiday House
Email: uniqueholidayhouse@gmail.com