Last updated: August 2, 2026
This Shipping Policy explains how orders placed through Unique Holiday House are processed, fulfilled, shipped, tracked, and delivered.
This policy applies only to purchases made directly through the Unique Holiday House website.
Unique Holiday House may use third-party suppliers, manufacturers, distributors, marketplaces, warehouses, carriers, and fulfillment providers to process and deliver orders.
These providers may include:
Amazon.
Amazon Marketplace sellers.
Amazon fulfillment facilities.
Manufacturers and distributors.
Independent warehouses.
USPS.
UPS.
FedEx.
Amazon Shipping.
Other regional or national carriers.
Your purchase is made from Unique Holiday House, even when another company stores, packages, ships, or delivers the product.
Questions concerning an order must be directed to:
Customers should not contact Amazon, an Amazon Marketplace seller, a manufacturer, or another fulfillment provider unless Unique Holiday House specifically instructs them to do so.
Some products may be sourced from or fulfilled through Amazon or an Amazon Marketplace seller.
As a result, an order may:
Arrive in Amazon-branded packaging.
Display Amazon or another supplier as the sender.
Include an Amazon shipping label.
Arrive through an Amazon delivery driver.
Contain supplier-generated product information or packaging materials.
Be delivered separately from other products in the same order.
The appearance of Amazon branding on a package does not mean that the customer purchased the product directly from Amazon.
Amazon is acting only as a supplier, marketplace, warehouse, carrier, or fulfillment provider for the applicable shipment.
Unique Holiday House remains the seller responsible for customer service relating to purchases made through our store.
Purchases made through Unique Holiday House are not purchases made through the customer’s personal Amazon account.
Amazon Prime benefits do not apply to orders placed through our store.
This means that customers are not automatically entitled to:
Amazon Prime shipping speeds.
Prime member pricing.
Prime-exclusive promotions.
Amazon account order management.
Amazon customer-service handling.
Direct Amazon returns or refunds.
Amazon gift-card payment.
Amazon Prime delivery guarantees.
Any shipping method, delivery estimate, return right, or refund available for an order is governed by Unique Holiday House’s policies and the terms shown during checkout.
We ship only to destinations made available during checkout.
Product availability and shipping eligibility may depend on:
The product.
The supplier.
The delivery address.
Carrier coverage.
Package dimensions.
Safety restrictions.
Applicable laws.
Marketplace restrictions.
Some products may not be eligible for delivery to:
Alaska.
Hawaii.
Puerto Rico.
U.S. territories.
P.O. boxes.
APO, FPO, or DPO addresses.
Remote locations.
Freight-forwarding services.
Hotels or temporary accommodations.
International addresses.
An address being accepted by our website does not guarantee that every product can be delivered to that address.
If a product cannot be shipped to the address provided, we may contact the customer, cancel the affected product, or issue a refund.
Orders are reviewed before being submitted for fulfillment.
Processing may include:
Payment authorization.
Fraud screening.
Address verification.
Inventory confirmation.
Supplier assignment.
Product restriction review.
Shipping-method selection.
Processing time is separate from transit time.
Orders placed on weekends, holidays, or outside regular business hours may begin processing on the next business day.
Business days generally exclude Saturdays, Sundays, and recognized U.S. federal holidays.
An order confirmation means that we received the order. It does not necessarily mean that the product has shipped or that fulfillment has been completed.
When available, an estimated delivery date or delivery window will be displayed:
On the product page.
During checkout.
In the order confirmation.
In a shipment notification.
Through tracking information.
The most recent order-specific delivery estimate provided by us or the assigned carrier should be used when monitoring the shipment.
Delivery estimates are not guarantees unless we expressly identify a shipping service as guaranteed.
Delivery times may be affected by:
Supplier processing.
Inventory availability.
Carrier capacity.
Weather.
Holiday demand.
Natural disasters.
Transportation interruptions.
Customs processing.
Address problems.
Safety restrictions.
Product recalls.
Events outside our reasonable control.
We do not guarantee that a shipment will receive the same delivery speed that might be displayed for the same product on Amazon.com.
Amazon prices, availability, and delivery dates may change at any time and may differ from those offered through our store.
We make reasonable efforts to ship orders within the time represented when the order is placed.
If we learn that an order cannot be shipped within the stated period, we may:
Provide a revised shipping estimate.
Ask whether the customer agrees to wait.
Offer the customer the option to cancel.
Cancel the affected product and issue a refund.
When required by applicable law, customers will be given the choice to consent to a delay or cancel the unshipped portion of the order for a prompt refund.
If we determine that a product cannot be fulfilled, we will cancel the affected product and refund the amount paid for it, including any applicable shipping charge allocated to that product.
We will not substitute a materially different product without the customer’s approval.
Products in the same order may be stored at different warehouses or supplied by different fulfillment providers.
An order may therefore be divided into multiple shipments.
Split shipments may:
Ship on different dates.
Arrive on different dates.
Use different carriers.
Have separate tracking numbers.
Arrive in different packaging.
Display different sender or return addresses.
Receiving only part of an order does not necessarily mean that the remaining products are missing.
Customers should review all shipment notifications and tracking numbers before reporting an incomplete delivery.
Unless otherwise disclosed during checkout, customers will not be charged additional shipping solely because we divide an order into multiple shipments.
Shipping charges, when applicable, are displayed during checkout.
Shipping charges may be based on:
Product weight.
Product dimensions.
Delivery address.
Supplier location.
Selected shipping method.
Carrier charges.
Special handling requirements.
Order value.
Shipping charges collected by Unique Holiday House are independent of shipping prices that may be displayed on Amazon or another supplier’s website.
A product being eligible for free shipping or Prime shipping on Amazon does not mean that it must receive free shipping through Unique Holiday House.
Promotional free shipping may be subject to:
Minimum purchase requirements.
Geographic limitations.
Product exclusions.
Promotional expiration dates.
Other stated conditions.
Shipping charges are generally non-refundable for change-of-mind returns except where required by law or expressly stated in our Refund Policy.
When tracking information becomes available, we may send it to the email address or telephone number provided with the order.
Tracking information may include:
The carrier.
The tracking number.
The estimated delivery date.
Shipment progress.
Delivery attempts.
Delivery confirmation.
A photograph showing the delivery location, when available.
Tracking information may take time to become active after a shipping label is created.
A label being created does not necessarily mean that the carrier has physically received the package.
Carrier tracking systems are operated by third parties. Tracking scans, locations, or estimated dates may occasionally be delayed, incomplete, or inaccurate.
Customers should contact Unique Holiday House if tracking remains inactive for an unreasonable period.
Customers are responsible for providing a complete and accurate shipping address.
The shipping address should include, when applicable:
The recipient’s full name.
Street address.
Apartment, suite, or unit number.
City.
State or province.
Postal code.
Country.
Gate or access code.
Accurate telephone number.
Necessary delivery instructions.
Review the address carefully before completing the order.
Contact us immediately at uniqueholidayhouse@gmail.com if an address needs to be corrected.
We will attempt to update the address when operationally possible, but we cannot guarantee that an address can be changed after the order enters processing or fulfillment.
Unique Holiday House is not responsible for a failed delivery caused by incomplete or incorrect information supplied by the customer, except where applicable law provides otherwise.
Once a package has shipped, we may be unable to:
Redirect it.
Change the delivery address.
Change the recipient.
Change the delivery method.
Stop the shipment.
A carrier may offer a delivery-management or redirection service, but availability is not guaranteed.
Customers should not independently redirect an order to a different location without first contacting us.
Unauthorized changes may interfere with tracking, delivery confirmation, supplier claims, replacements, or refunds.
Certain products may be shipped to P.O. boxes or APO, FPO, and DPO addresses, depending on the supplier and carrier.
Some products cannot be delivered to these addresses because of:
Size.
Weight.
Carrier restrictions.
Hazardous-material classifications.
Supplier limitations.
Local laws.
Delivery to military and diplomatic addresses may require additional time.
If the selected product cannot be delivered to the submitted address, we may request an alternative address or cancel and refund the affected product.
Customers may provide reasonable delivery instructions when the checkout system permits them.
We cannot guarantee that every carrier or driver will follow special instructions.
Instructions that request delivery to an unattended location may increase the risk of theft, weather exposure, or loss.
Customers should not request delivery to an unsafe, inaccessible, or unlawful location.
Available carrier options may include:
Front-door delivery.
Side-door delivery.
Reception or mailroom delivery.
Secure parcel area.
Delivery to another authorized recipient.
Delivery requiring a signature.
Carrier-approved pickup location.
Availability depends on the carrier and shipment.
A signature may be required for certain products or destinations.
Signature requirements may apply because of:
Product value.
Product category.
Supplier requirements.
Carrier requirements.
Fraud-prevention measures.
Legal restrictions.
Delivery history.
The customer is responsible for ensuring that an authorized person is available to accept a signature-required delivery.
If repeated delivery attempts fail, the package may be held for pickup or returned to the sender.
A package may be considered delivered when carrier records show that it was delivered to:
The shipping address.
The front door.
A porch or side entrance.
A mailbox or mailroom.
A reception desk.
A parcel locker.
A building manager.
A person at the address.
Another location authorized by the customer.
Delivery confirmation may include:
A carrier delivery scan.
A timestamp.
GPS information.
A photograph.
A recipient’s signature.
Locker or pickup confirmation.
If tracking shows that a package was delivered but it cannot be located, the customer should promptly:
Review the complete tracking record.
Check the mailbox and all entrances.
Review any delivery photograph.
Ask household members or authorized recipients.
Check with neighbors, reception personnel, or building management.
Allow until the end of the delivery day in case the carrier scan occurred before final placement.
Contact Unique Holiday House if the package remains missing.
We may contact the supplier or carrier and open an investigation.
Contact us at uniqueholidayhouse@gmail.com if tracking shows no meaningful movement, the carrier reports a loss, or the package does not arrive within a reasonable period after its estimated delivery date.
Include:
Your full name.
Order number.
Product name.
Shipping address.
Tracking number.
A description of the issue.
We may require the customer to cooperate with a carrier or supplier investigation.
Depending on the investigation and applicable law, a confirmed lost package may qualify for:
Replacement.
Reshipment.
Refund.
Another appropriate resolution.
Customers should not file separate and conflicting claims with Unique Holiday House, Amazon, the supplier, the carrier, and the payment provider at the same time.
A package that is properly delivered and subsequently removed by an unauthorized person may be considered stolen rather than lost in transit.
Customers should report suspected theft promptly.
We may request:
Delivery photographs.
Security-camera footage.
Confirmation from household members.
A police report.
A carrier incident number.
Other information reasonably necessary to investigate.
We will review stolen-package reports individually.
A replacement or refund for a package stolen after proper delivery is not guaranteed unless required by law or covered by the applicable carrier or supplier claim.
Inspect the package and product promptly after delivery.
If a package or product arrives damaged, contact:
Provide:
Your order number.
Clear photographs of the outer packaging.
Clear photographs of the shipping label.
Photographs or video of the damaged product.
Photographs of any damaged or missing components.
A description of the damage.
Keep the product, packaging, labels, manuals, accessories, and shipping materials until we provide instructions.
Do not discard or independently return a damaged product before contacting us unless keeping it would create an immediate safety risk.
Damaged-product claims are governed by our Refund Policy.
Contact us promptly if:
You receive the wrong product.
The wrong quantity arrives.
Parts or accessories are missing.
A product differs materially from the order.
An expected package is missing from a split shipment.
Before contacting us, review all tracking numbers associated with the order because additional products may still be in transit.
We may request photographs showing:
The product received.
The package.
The shipping label.
The barcode or product identifier.
All contents of the shipment.
Depending on the circumstances, we may provide a replacement, missing part, refund, or other appropriate resolution.
A package may be returned to the sender because of:
An incomplete or incorrect address.
An unavailable recipient.
Repeated failed delivery attempts.
Refusal of delivery.
Failure to collect a held package.
Restricted access.
Carrier damage.
Local shipping restrictions.
If a package is returned because of an error attributable to the customer, the customer may be responsible for reasonable reshipping costs.
If the package was returned because of our error, supplier error, carrier error, or another matter for which we are responsible, we will provide an appropriate resolution without charging the customer additional shipping.
A refund for a returned package may be issued only after the product reaches the authorized return location and is inspected, unless applicable law requires an earlier refund.
Refusing delivery does not automatically create an authorized return.
Customers should contact us before refusing a package whenever reasonably possible.
A refused package may:
Be delayed.
Be sent to an unsuitable address.
Be lost in transit.
Incur return shipping charges.
Be rejected by the supplier.
Delay the customer’s refund.
Change-of-mind return costs may be deducted from the refund when permitted by our Refund Policy and applicable law.
Contact us immediately if you wish to cancel an order.
Cancellation requests are not guaranteed.
Orders may enter fulfillment shortly after they are placed. Once a supplier has started processing or shipping the order, cancellation may no longer be possible.
If cancellation is successful before shipment, the canceled amount will be refunded to the original payment method.
If the order has already shipped, the customer may need to request a return after delivery under our Refund Policy.
Unique Holiday House may cancel an order when:
The product becomes unavailable.
The supplier cannot fulfill the order.
The shipping address is ineligible.
The product is restricted.
Payment cannot be verified.
Fraud is suspected.
A material pricing or listing error occurred.
The product is recalled.
Delivery is not reasonably possible.
Inventory information may be supplied by third parties and can change without notice.
A product appearing available on our store may become unavailable before fulfillment begins.
If this occurs, we may:
Cancel and refund the affected product.
Offer a revised fulfillment estimate.
Ask whether the customer wishes to wait.
Offer an alternative product for the customer’s approval.
We will not substitute a materially different product without authorization.
Shipping and delivery may take longer during:
Christmas and other holidays.
Major promotional periods.
Severe weather.
Natural disasters.
Carrier disruptions.
High-volume shopping events.
Public emergencies.
Customers should place time-sensitive orders early.
Unless we expressly provide a written delivery guarantee, we do not guarantee delivery by a particular holiday, birthday, event, or other personal deadline.
Certain products may be restricted from shipping to particular destinations.
Restrictions may apply to:
Batteries.
Aerosols.
Flammable products.
Chemicals.
Liquids.
Oversized products.
Food products.
Plants.
Health products.
Products requiring age verification.
Products restricted by state or local law.
If an order contains a restricted product, we may cancel the affected item and issue a refund.
International shipping is available only when an international destination is accepted during checkout.
International customers may be responsible for:
Customs duties.
Import taxes.
Value-added tax.
Brokerage fees.
Local handling fees.
Customs documentation.
Compliance with local import rules.
Unless expressly stated otherwise during checkout, these charges are not included in the product or shipping price.
Customs processing may delay delivery.
We are not responsible for delays caused by customs authorities, but we will provide reasonable assistance with available shipment information.
If an international shipment is rejected, abandoned, confiscated, or returned because the customer failed to pay required import charges or comply with local requirements, deductions may be made from any refund to the extent permitted by law.
Orders sent to freight forwarders, package-consolidation companies, mail-forwarding services, export agents, or reshipping companies may carry additional risk.
Our delivery responsibility may be considered completed when the order is properly delivered to the forwarding service, to the extent permitted by applicable law.
We are not responsible for:
Damage occurring after delivery to the forwarding service.
Loss during onward shipment.
Repackaging by the forwarding service.
Customs problems created by the forwarding service.
Incorrect international documentation prepared by the forwarding service.
Customers using these services should inspect the product through the forwarding service before onward shipment whenever possible.
Shipping insurance may be included, offered separately, or unavailable depending on the carrier and shipment.
The absence of optional shipping insurance does not remove rights that the customer has under applicable consumer law.
Where insurance is offered and purchased, claims remain subject to:
The carrier’s rules.
Documentation requirements.
Claim deadlines.
Coverage exclusions.
Customers must cooperate with reasonable claim requirements.
The address printed on a package is not necessarily the correct return address.
Do not return a product to:
The address printed on the shipping label.
The original sender.
Amazon.
An Amazon Marketplace seller.
A manufacturer.
Our general business address.
Contact uniqueholidayhouse@gmail.com before returning any product.
We will provide the authorized return method and destination after the return request is approved.
Unauthorized returns may be rejected, delayed, or lost and may not qualify for a refund.
This Shipping Policy should be read together with our:
Terms of Service.
Refund Policy.
Privacy Policy.
Product-specific disclosures.
If a product page contains a specific shipping restriction or delivery condition, that condition applies to the applicable product.
Mandatory consumer law takes priority over any conflicting provision in this policy.
We may update this Shipping Policy to reflect changes in:
Suppliers.
Fulfillment providers.
Carriers.
Shipping services.
Geographic coverage.
Applicable law.
Store operations.
The version posted on our website when an order is placed will generally govern that order unless applicable law requires otherwise.
For questions concerning shipping, tracking, delivery, damaged packages, missing products, or address corrections, contact:
Unique Holiday House
Email: uniqueholidayhouse@gmail.com